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Water Department
Ward Water & Sewer System
Welcome to the Ward Water Department
We are happy to have you as a new customer. Below is a list of basic
Information. You may always call us for further assistance and we will
gladly answer any questions you have.
Emergency Number 501-259-0950
email: wateroffice@classicnet.net
Business Hours: 8-4:30 M-F except Holidays
Water & Wastewater Department Main Phone Number 501-843-2271
Ward Water & Sewer Systems General Manager: Mike Sipe phone# 501-259-1266
Personnel:
Randy Taylor - Utility Foreman
Tommy Taylor
JoAnn Wilson
Tommy Wilson
Larry Dickson
Larry Beaver
Brian Frady
Kenny Reed
Aleksandra Wight - Office Manager
Jamee Moore
Lola Grindley
Ricci Brooke
What do I need to do to get water service?:
We need following documents/fees in order to process your Water Service request:
- Water Application*
- Copy of rental agreement or Lease to purchase
-Photo ID
-Connection fee of $100
- + $7.26 for the first month Sanitation & tax if inside City Limits
How do I transfer my water service when I move within the same
Water Company?:
We need following documents/fees in order to process your transfer of Water Service request:
-Water Application*
- Copy of rental agreement or Lease to purchase
-Photo ID
-Transfer fee of $20
-Current Account must be paid current
* The water Application form can be downloaded from this web site – click on the tab PDF WATER APPLICATION
When is my bill due?:
We mail your bill on/around the 25th of every month. The bill is DUE upon receipt. After the 10th there is a 10% late penalty applied to the account. If the bill is still not paid by the end of the month we will disconnect service. In order to get water service re-connected the total balance on the account must be paid in full and a $50 non payment fee during business hours and a $100 non payment fee after office hours.
NOTE: NO ARRANGEMENTS CAN BE MADE ON DAY OF LOCK OFF. NO EXCEPTIONS.
How can I pay my water bill?:
Our office hours are Monday through Friday from 8 - 4:30.
We accept cash, check/money order, Credit/Debit Card VISA or Master Card
($2 fee applies).
You can pay your bill over the phone with your Debit/Credit Card but due to our new Identity Theft Protection Policy you will need to complete our Security Form and the form on file prior to phone request. If we do not have this information on file we can not take your payment over the phone.
We also have a Night Drop Box in front of the City Hall for your payments. Just place your payment in an envelope marked with your name, address and account number.
Electronic Bill Payments
If you pay your bill online through your bank's Electronic Bill Payment System please allow 7 to 10 business days before we receive your payment.
Payment will be applied to your Water Service Account upon delivery to our Water Office.
I would like to pay my bill by Auto Draft:
We draft every 10th of the month. Next business day if the 10th is a weekend or holiday. Please fill out our Auto Draft Authorization form and attach a voided check. Then we will set you up for Auto Draft.
(the form can be downloaded from this web site – click on the tab PDF AUTO DRAFT)
Sanitation/Trash Services:
InsideCity Limits:
Trash will be picked up by our contractor C & S Sanitation.
Trash on the West side of the railroad Tracks will be picked up on Thursdays.
Trash on the East side of the railroad tracks will be picked up on Fridays.
Trash must be out before 7 AM to guarantee pick-up.
The service will pick up only household trash.
(Yard waste, sticks, leaves, grass clippings, furniture, building, construction material etc.
will not be picked up).
The service will not pick up any cans or bags that weigh more then 35 pounds. Maximum to be picked up is 5 trash cans or 10 trash bags.
If you have problems or any questions call C & S Sanitation at 1-800-676-3779 or the water office.
Outside City Limits:
C & S Sanitation: 800-676-3779
Zella’s Trash Service: 501-843-5551
Lonoke County Trash: 501-843-6815
These are just a few of the other contractors in this area
PLEASE NOTE:
NEW WATER RATES WILL GO INTO EFFECT
WITH JANUARY BILLING 2009
INSIDE CITY LIMITS for residential
Minimum Bill - $14
each 1000 gallons after minimum bill - $5 per 1000 Gallons
OUTSIDE CITY LIMITS for residential
Minimum Bill - $22
each 1000 gallons after minimum bill - $6.50 per 1000 Gallons
For commercial & sprinkler rates please contact the office.
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